Results from a recent patient survey show that St. Joseph Mercy Chelsea is among the best in the state and the nation.
The Centers for Medicare & Medicaid Services (CMS), part of the U.S. Department of Health and Human Services, recently released results from the new HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) patient survey.
In comparison to other hospitals, St. Joseph Mercy Chelsea:
- Scored in the top 25% of hospitals in the state and nation in all ten categories.
- Fared better than all other hospitals in Jackson and Washtenaw County.
- Scored in the top 2% of all Michigan hospitals for overall rating of the hospital and recommending the hospital to friends and family.
The HCAHPS survey asks patients about their experiences with medical, surgical, or maternity care during an overnight stay. All hospitals use the same survey, and the patients who take the survey are randomly selected. The reported results were for the period of October 2006 through June 2007.
The survey asked questions about:
- How well nurses communicated with the patient
- How well doctors communicated with the patient
- How quickly help was received from hospital staff
- How well pain was controlled
- How well medicines were explained before given
- Cleanliness of the patient's room and bathroom
- How often the patient's room was quiet at night
- Whether the patient received recovery/discharge information
- How the patient rates the hospital
- Whether the patient would recommend the hospital to friends and family
Quarterly results can be found on the Hospital Compare website (www.hospitalcompare.hhs.gov). Previously, CMS has posted information on specific process of care and outcome of care measures for Acute Myocardial Infarction, Heart Failure and Pneumonia on the Hospital Compare website. St. Joseph Mercy Chelsea continues to also do well in these categories, ranking in the top 10% of hospitals in the nation on most of the measures.